Refund Policy

At ZenpaTrends, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day return policy, allowing you to return items within 30 days after receiving them.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Unworn and unused
• In the original condition you received it
• With tags still attached
• In its original packaging
• Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at help.zenpatrends@gmail.com. Once we approve your return, we will send you a return shipping label and provide you with instructions on how to send the package back to us.

Please note, we do not accept returns without first requesting a return authorization.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong item, contact us immediately at help.zenpatrends@gmail.com so we can assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned. These include:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized products
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about the return eligibility of your item, feel free to reach out to us.

Please note that we cannot accept returns on sale items or gift cards.

Exchanges

If you need a different item, the quickest way to get it is to return the item you have, and once the return is processed, place a new order for the desired item.

European Union 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in their original, unused condition with tags attached and in their original packaging, along with the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you if your return has been approved or rejected. If approved, we will process your refund to the original payment method within 10 business days. Please be aware that it may take some additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at help.zenpatrends@gmail.com.